• The Customer - Building a compelling, trust-based, sole-source relationship driving long-term collaborative service-product delivery 
  
• The People- Creating positive, high-energy, innovative, results-oriented culture
  
• The Plan - Envisioning the desired objective, developing strategies with tactical plans achieving desired outcomes
  
• The Process - Identifying, procuring, and allocating resourceskill to effectively and efficiently achieve sustainable scale
  

Dr. Robert J. Symonds DBA, PMP, ITILv3